Qualifications

Level 2 NVQ Certificate In Contact Centre Operations


To book a video meeting with one of our experts please select the relevant Relationship Manager in your region. We look forward to having the opportunity to connect!

Claire Williams

As a Relationship Manager at the Skills and Education Group, I look after our customers in the following areas:

  • South West
  • South of England
  • Wales.
Book a meeting
Elaine Barker

I have recently joined Skills and Education Group as a Relationship Manager. I am responsible for looking after our customers in the following areas:

  • West Midlands
  • Yorkshire and Humber.
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Melody Coomes

I am a Relationship Manager at the Skills and Education Group and I look after our customers in the following areas:

  • East Midlands
  • Eastern Region.
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Kaye Jackson

As the Head of Relationship Management, I work with the team to ensure our customers are provided with the best possible service. I look after key customers across a range of areas and lead on Access to HE. Feel free to reach out and book a call to explore ways we can work together.

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Paul Chivers

I have recently joined Skills and Education Group as a Relationship Manager. I am responsible for looking after our customers in the following areas:

  • South East
  • London

I look forward to connecting with you.

Book a meeting
Peter Summers

As a Relationship Manager, I look after customers in the following areas:

  • North East
  • North West
  • Scotland.
Book a meeting

Snapshot

These qualifications can form part of an apprenticeship framework.

These qualifications are available for delivery in Northern Ireland and may be eligible for funding.

  • Ofqual code

    601/4126/8

  • Welsh code

    C0006715

  • Assessment

    Pass/Fail Only

  • Total qualification time

    280

  • Guided learning

    93

  • Fee

    £ 45.50

  • Unit fee

    13.00

  • Operation start date

    9 January 2014

The BIIAB Level 2 NVQ Certificate in Contact Centre Operations has been designed to allow candidates to demonstrate their skills and knowledge of working in a Contact Centre at an operational level.

It is also a key component part of the Skills CFA Intermediate Level Apprenticeship Framework in Contact Centre Operations.

Related downloads

Key contacts

Customer Support

0115 854 1620

customersupport@biiab.co.uk

Product Development

0115 854 1620

development@biiab.co.uk

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