Qualifications

Level 3 Certificate In Customer Service


To book a video meeting with one of our experts please select the relevant Relationship Manager in your region. We look forward to having the opportunity to connect!

Claire Williams

As a Relationship Manager at the Skills and Education Group, I look after our customers in the following areas:

  • South West
  • South of England
  • Wales.
Book a meeting
Elaine Barker

I have recently joined Skills and Education Group as a Relationship Manager. I am responsible for looking after our customers in the following areas:

  • West Midlands
  • Yorkshire and Humber.
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Melody Coomes

I am a Relationship Manager at the Skills and Education Group and I look after our customers in the following areas:

  • East Midlands
  • Eastern Region.
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Kaye Jackson

As the Head of Relationship Management, I work with the team to ensure our customers are provided with the best possible service. I look after key customers across a range of areas and lead on Access to HE. Feel free to reach out and book a call to explore ways we can work together.

Book a meeting
Paul Chivers

I have recently joined Skills and Education Group as a Relationship Manager. I am responsible for looking after our customers in the following areas:

  • South East
  • London

I look forward to connecting with you.

Book a meeting
Peter Summers

As a Relationship Manager, I look after customers in the following areas:

  • North East
  • North West
  • Scotland.
Book a meeting

Snapshot

These qualifications can form part of an apprenticeship framework.

These qualification are approved for funding by the European Social Fund.

These qualifications are available for delivery in Northern Ireland and may be eligible for funding.

  • Ofqual code

    601/6883/3

  • Welsh code

    C0007579

  • Assessment

    Pass/Fail Only

  • Total qualification time

    130

  • Guided learning

    105

  • Fee

    £ 50.00

  • Unit fee

    25.00

  • Operation start date

    11 January 2015

The BIIAB Level 3 Certificate In Customer Service has been designed to allow learners to obtain and then demonstrate the knowledge to work effectively and flexibly. This qualification is generic in relation to customer service, but supports the apprenticeship framework for the financial services industry.

Related downloads

Key contacts

Customer Support

0115 854 1620

customersupport@biiab.co.uk

Product Development

0115 854 1620

development@biiab.co.uk

Did you know that you can set a video meeting with one of our team members?

 Book video call

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