As the Head of Relationship Management, I work with the team to ensure our customers are provided with the best possible service. I look after key customers across a range of areas and lead on Access to HE. Feel free to reach out and book a call to explore ways we can work together.
These qualifications can form part of an apprenticeship framework.
These qualifications are available for delivery in Northern Ireland and may be eligible for funding.
Total qualification time
Operation start date
9 January 2014
This qualification has been designed to allow learners to obtain and then demonstrate the knowledge and skills required to work effectively and flexibly within Contact Centres at Level 3.
Achievement of this qualification indicates competence. Alongside the BIIAB Level 3 Certificate in Contact Centre Operations and Functional Skills in English and Mathematics at Level 2, the qualification is designed to make up the component parts of the Advanced Apprenticeship in Contact Centre Operations in England.
The primary purpose of the qualification is to confirm occupational competence. As such, this qualification has value either as a stand-alone qualification or as part of an apprenticeship.
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