As a Relationship Manager at the Skills and Education Group, I look after our customers in the following areas:
- South West
- South of England
- Wales.
Level 3 NVQ Diploma in Contact Centre Operations
Snapshot
These qualifications can form part of an apprenticeship framework.
These qualifications are available for delivery in Northern Ireland and may be eligible for funding.
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Ofqual code
601/4124/4
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Welsh code
C0006716
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Assessment
Pass/Fail Only
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Total qualification time
420
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Guided learning
86
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Fee
£ 51.00
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Unit fee
25.00
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Operation start date
9 January 2014
This qualification has been designed to allow learners to obtain and then demonstrate the knowledge and skills required to work effectively and flexibly within Contact Centres at Level 3.
Achievement of this qualification indicates competence. Alongside the BIIAB Level 3 Certificate in Contact Centre Operations and Functional Skills in English and Mathematics at Level 2, the qualification is designed to make up the component parts of the Advanced Apprenticeship in Contact Centre Operations in England.
The primary purpose of the qualification is to confirm occupational competence. As such, this qualification has value either as a stand-alone qualification or as part of an apprenticeship.
Related downloads
Key contacts
Customer Support
0115 854 1620
customersupport@biiab.co.uk
Product Development
0115 854 1620
development@biiab.co.uk