Fail, Pass or Distinction
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Individuals will need to achieve the following prior to undertaking their end-point assessment:
- Level 1 English and Maths, taken tests for Level 2
- Two-page synopsis of business project prepared consisting of 200-300 words
The apprentice will be assessed against the Hospitality Team Member Assessment Plan requirements. The four methods of assessment are:
- On Demand Test
- Practical Observation
- Business Project
- Professional Discussion
Please note: attached assessment plan is the most up to date.
Get in touch to find out how to register
For further information on registering your apprentices on this end-point assessment, contact our team by email or by calling 0115 854 1620 .