Just like you, BIIAB delivers.

Around here, Aneka is the glue that holds things together, day in and day out. An expert in all things branding, she manages the brands of our four nationally recognised organisations: Skills and Education Group, Skills and Education Group Awards, Skills and Education Group Access, and BIIAB. Despite an endless to-do list, she always makes sure that we’re on track through her thorough, precise planning and execution. If it’s on the list, Aneka gets it done.

Aneka’s many responsibilities include:

• Project management
• Creative leadership
• Events coordination
• Team leadership
• Content strategy and development

Drawing on her background in marketing, communications and graphic design, Aneka is a valued team member who turns creative ideas into a well-organised process that communicates our brand and services. In turn, her work contributes to the advancement of further education and skills, along with the opportunities that they afford so many individuals and communities.

When you work with Elaine, you’re barking up the right tree. Putting the customer at the centre of everything that she does, Elaine is committed to delivering excellent service by ensuring that our Centre Support team always knows exactly what they’re doing and why, the team’s goals and service standards, and how the team is progressing with each.

Elaine’s role includes:

• Ensuring smooth and effective day-to-day Centre Support team operations
• Keeping processes current, effective and understood by all that use them
• Aligning tasks and activities with the overall vision of the Group
• Maintaining awareness amongst colleagues about the need to comply with regulatory responsibilities
• Developing and continually improving the Centre Support team’s excellent customer service
• Planning, supporting and encouraging the personal development and growth of the Centre Support team

Valuing transparency and forthright discussion, Elaine encourages everyone on her team to contribute to advancing its goals and to make suggestions to change or improve processes where needed. She knows that the world of education is ever-changing and strives to keep her team one step ahead, providing excellence in service to our customers and high-quality education opportunities to learners

Helen’s in-depth experience in the early years and primary sectors, teaching, and further education drives effective curriculum development and delivery that inspires students to realise their potential. She’s such an education strategist, builder and leader, you might say her work is “extra” curricular!

Helen’s responsibilities include:

• Oversight and management of Skills and Education Group’s awarding portfolio for BIIAB and Skills and Education Group Awards
• Monitoring the educational landscape to ensure that our portfolios of qualifications remain up to date and fit for purpose
• Working with stakeholders and subject matter specialists to effectively develop our qualifications and maximise their market potential
• Leading our end-point assessment, funding and policy and product development teams.

Backed by more than 30 years of experience, Helen leads her team in influencing and improving qualification development in order to advance learning and positively impact communities. Her attention to detail and passion for delivering products of the highest quality is making a substantial difference to the educational experiences of a wide range of learners and educators alike.

When it comes to expanding opportunities for individuals and communities, Jennie is guided by one fundamental law: everyone deserves the chance to grow and to realise their aspirations. Passionate about the transformative and enabling powers of the Access to HE Diploma, she brings 25 years of experience in adult learning and skills and 15 years of managing Access to HE to her role, which includes:

• Leading the Access team in achieving continuous improvement of strategy, policy and practice
• Delivering effective risk management and monitoring of all recognised Access Centres
• Maintaining standards and processes and the security of the award of credit across all Access provision
• Ensuring Skills and Education Group meets all QAA regulatory and service agreement requirements

Committed to the advancement of others, Jennie works collaboratively with the Access team to ensure the highest standards of quality and regulatory compliance, and the very best in Centre support and learner experience.

Karen supports and encourages others to work to the best of their ability, as she and her team develop and grow ideas to support the further education and skills sector.

You’ve likely heard the expression, “Keen as mustard”. Well, it should be upgraded to “Keen as Karen.” In heading our Professional Development team, Karen brings great enthusiasm and energy to supporting and encouraging others so that they can work to the best of their ability as, together, they develop and grow ideas to support the further education and skills sector.

In her role, Karen is responsible for:

• Planning and preparing a programme of professional development activity for the further education and skills sector
• Supporting the needs of providers by offering bespoke training and development that meets their needs
• Developing aspiring staff in the sector so they become efficient and effective educators and leaders
• Encouraging and developing the use of digital technologies to enhance the learning experience
• Supporting the growth of Skills and Education Group membership

Proud to be part of a team that works together to achieve, Karen is energised by working with like-minded professionals who all want to do well for the further education and skills sector, ultimately making a difference in learners’ careers and lives.

Karl identifies problems and puts plans in place to remedy the root causes, as it applies to awarding processes and compliance with regulatory requirements.

When it comes to our team, Karl’s definitely a first stringer! Working with rules and structures and applying his all-round insight into our awarding processes, Karl identifies problems and puts plans in place to remedy the root causes. His role brings him into contact with almost everybody across Skills and Education Group, as well as many of our customers.

Karl’s responsibilities include:

• Ensuring BIIAB, Skills and Education Group Awards, and Skills and Education Group Access’ compliance with the requirements set by our regulators
• Acting as the point of contact for all regulators for BIIAB, Skills and Education Group Awards, and Skills and Education Group Access
• Ensuring self-assessment is undertaken regularly against all regulatory criteria so that we remain compliant with regulatory requirements
• Working with the Compliance and Regulation team and the head of Quality Assurance to support our Centres in meeting our requirements

Taking genuine pleasure in working with a team that wants to “do the right thing”, Karl values the way that Skills and Education Group looks out for, consults and generally considers its staff, leading to a positive work environment.

Kaye is committed to growing customer relationships and supporting our customers as they work to improve the life chances in the communities they serve.

If a jigsaw puzzle is missing a piece, you want Kaye on the case. She loves the trust that comes from growing customer relationships, and listening and really getting to the bottom of what people are trying to achieve. For her, no two days are ever the same, and there is certainly no time to get bored as she works to solve the puzzle that is the further education and skills sector.

Kaye is responsible for:

• Leading the work of our knowledgeable and solution-focused Relationship Management team, ensuring clear points of contact for all customers across Skills and Education Group
• Establishing relationships with key stakeholders and maintaining up-to-date knowledge of the skills landscape on a regional and national level
• Identifying new business opportunities across Skills and Education Group and effectively managing pipelines
• Providing excellent customer service, and serving as a source of information and a critical friend when needed
• Working with the Brand Manager and wider communications team to ensure products and services are effectively marketed and communicated

Knowing that Skills and Education Group has a true desire to improve the life chances of communities, Kaye and her team work hard to make sure they support our customers in making this a reality. She finds no better feeling than when customers share the same passion as her, and their faces light up when they realise she has just found the solution they hadn’t thought of.

There is no such thing as a typical workday in product development, but Simon says that’s what he loves about his role at Skills and Education Group. The varied nature of the work gives him the opportunity to balance strategic and operational thinking to ensure our portfolio of qualifications equips our learners to succeed in their careers.

Simon’s responsibilities include:

• Overseeing and managing the product development process across Skills and Education Group
• Providing direction, coaching and guidance to the product development team to ensure high performance and professional development
• Ensuring our qualifications and assessments are market-relevant and aligned with our strategic goals
• Engaging with external stakeholders to validate and ensure industry relevance of our products
• Aligning products with government policy and funding requirements

Motivated by a desire to help both his colleagues and our learners achieve their goals and thrive, Simon describes his leadership style as democratic, pragmatic and supportive. He is always thinking of ways we can enhance and evolve how we work to yield better outcomes, whilst creating an environment in which our team can develop and grow.

Driven by the goal of ensuring that every learner is given the knowledge and skills to work safely in the security industry, Ruth brings her gold star effort and expertise to everything she does.

In her role, Ruth is responsible for:

• Managing all aspects of quality in relation to Security Industry Authority (SIA) qualifications
• Ensuring robust processes are in place to minimise risks in Centre approvals
• Supporting Centres in enhancing standards and compliance, and the External Quality Assurance team to ensure sampling is conducted across all Centres
• Ensuring that qualification training delivery, assessments and examinations meet requirements
• Conducting investigations into alleged malpractice/maladministration
• Ensuring that the processing of results is conducted in a timely fashion
• Making customer service a key measure of performance

At Skills and Education Group, Ruth knows the importance of valuing each team member for their skills and experience and sees that ethic firmly in place at Skills and Education Group, along with a collaborative drive to improve standards and support Centres in achieving the same respect for their staff and learners.

In his role, Scott wears a lot of hats … and shirts, ties, trousers and shoes, because he serves our organisation and stakeholders in so many ways. Committed to championing social mobility, he helps drive the work of our Foundation to financially support learners, education providers and their staff across our membership. Likewise, he ensures that our products and services across the Group are on track to best meet the needs of the organisations with which we work with both in the UK and internationally. And that’s just for starters.

Some of Scott’s responsibilities include:

• Working with the Senior Leadership team on strategy, policy and finance to ensure that effective management and performance systems are followed
• Leading on operational activity across the Group
• Managing our awarding services and ensuring quality assurance across Skills and Education Group
• Overseeing our international strategy
• Supporting strong, effective communications and engagement with our customers, membership and stakeholders
• Driving our external affairs activity with key stakeholders including the government
• Facilitating our customer journey to always meet each customer’s unique needs
• Overseeing the strategy behind our professional development and learning programmes.

It sounds like a lot to take on, and it is. But Scott benefits from the same advantages that our customers and members do: the full support of a qualified, passionate team.