Case Study: Global K9 Security – Elevating Standards Through BIIAB’s Train the Tutor Course

The Challenge:

Like many training providers, Global K9 Security recognised the critical role of their tutors in delivering high-quality learning experiences. However, they also acknowledged the potential for inconsistencies in understanding BIIAB’s expectations and the broader responsibilities of a tutor. Furthermore, some tutors held preconceived notions about external training, potentially leading to apprehension and a lack of initial enthusiasm.

The Solution: BIIAB’s Train the Tutor Course:

Global K9 Security are commitment to continuous improvement and proactively invested in their tutors by enrolling them in BIIAB’s Train the Tutor course, delivered by Ruth, Head of Security and Protective Services at BIIAB. This decision reflected their desire to ensure their team was not only compliant but also empowered and inspired.

The Impact: A Transformative Experience:

Jawad Sardar’s feedback provides compelling evidence of the course’s positive impact on his team:

Huzaifa: Clarity and Broader Understanding: Huzaifa found the session “eye-opening,” particularly appreciating the insights into BIIAB’s expectations and, crucially, his responsibilities as a director. This often-overlooked aspect of routine training provided valuable clarity on internal audits, class engagement strategies, and practical tips for enhancing teaching delivery. The course went beyond basic instruction, fostering a deeper understanding of the entire training ecosystem.

Ali: Exceeding Expectations and Industry Recognition: Ali, too, approached the training with hesitation based on prior hearsay. However, he left with a “completely different impression,” expressing gratitude for the experience. He felt the training “exceeded expectations” and even advocated for other awarding bodies to adopt similar approaches. This powerful feedback underscores the course’s ability to not only meet but surpass learning outcomes, leaving a lasting positive impression.

Farah: Empowerment and Mindset Shift: Farah’s experience was particularly transformative. Initially nervous due to negative perceptions surrounding external tutor training, the BIIAB course completely shifted her mindset. She felt “empowered” and “inspired,” realising the value of dedication and genuine student engagement. The session’s scope, extending beyond security to encompass vital health and safety aspects, equipped her with the confidence to impart knowledge effectively. This demonstrates the course’s ability to challenge negative preconceptions and instill a sense of value and purpose in the tutors.

Key Benefits for Global K9 Security:

Jawad Sardar’s overall reflection highlights several key benefits for Global K9 Security resulting from their investment in the BIIAB Train the Tutor course:

• Elevated Standards: The course moved beyond basic compliance, actively “raising the bar” and challenging misconceptions, thereby contributing to a higher standard of training delivery within the organisation.

• Increased Tutor Confidence and Clarity: Tutors gained a clearer understanding of their roles, responsibilities, and BIIAB’s expectations, which increased their confidence in their abilities.

• Improved Teaching Delivery: Practical suggestions and insights gained during the session directly will contribute to strategies for improving class engagement and overall teaching effectiveness.

• Stronger Partnership with BIIAB: The positive experience reaffirmed Global K9 Security’s belief in their partnership with BIIAB, recognising the shared commitment to quality and continuous improvement.

• Enhanced Organisational Pride: Jawad’s personal pride in the positive impact of the training on his team underscores the value of investing in professional development and the strength of the BIIAB partnership.

Conclusion:

The experience of Global K9 Security serves as a compelling case study for the BIIAB Train the Tutor course. It showcases how the training goes beyond simply meeting regulatory requirements by cultivating a culture of growth, empowerment, and excellence among tutors. By challenging negative perceptions and offering practical, insightful guidance, the course has significantly raised the standards at Global K9 Security.

Jawad Sardar’s enthusiastic endorsement and commitment to ongoing collaboration highlight the transformative potential of BIIAB’s approach to tutor development and its crucial role in ensuring high-quality training delivery across the sector. This case study highlights the importance of investing in your tutors and the substantial impact a well-designed and delivered course can have on an organisation’s success.