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Product code
ST1488
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Assessment
Fail, Pass, Merit or Distinction
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Fee
£900
This occupation is found in a large range of sectors across the hospitality industry, one of the most diverse industries globally. Employers range from small to large. Food and beverage team members work in a range of establishments including restaurants, cafes, counter service, licensed premises, casinos, and coffee shops.
The broad purpose of the occupation is to assemble and serve a range of food and beverages to customers, ensuring a seamless and quality customer experience. General duties include making beverages such as cocktails, coffees and other drinks, serving food and beverages, managing bookings, greeting and serving customers, promoting items, managing groups of customers, taking payments and resolving any issues or complaints. In a restaurant, for example, food and beverage team members would be expected to perform a variety of daily activities, such as monitoring and managing customers to ensure customer needs are met, waiting tables, serving beverages and assisting customers, communicating efficiently and effectively and creating a positive and comfortable environment.
The following resources are available for this End-point Assessment:
- Briefing and grading documents for each assessment method
- Individual guidance for the Apprentice, Centre and Employer
- Templates, including Portfolio of Evidence Checklist and more
- Mock questions for each assessment method
- Standard specific annual reports.
Gateway Requirements
Apprentices must have achieved English and Mathematics at Level 1 (where applicable, in line with apprenticeship funding rules).
Apprentices must submit a Portfolio of Evidence to support the Interview.
The Assessment
The two methods of assessment are:
- Observation with Questions
- Interview underpinned by a Portfolio of Evidence
The assessment plan can be found here.
Get in touch to find out how to register
For further information on registering your apprentices on this end-point assessment, contact our team by email or by calling 0115 854 1620.