Qualifications

Level 1 Award in Principles of Customer Service


To book a video meeting with one of our experts please select the relevant Relationship Manager in your region. We look forward to having the opportunity to connect!

Claire Williams

As a Relationship Manager at the Skills and Education Group, I look after our customers in the following areas:

  • Wales
  • South West
  • South East – Buckinghamshire, Berkshire and Oxfordshire
  • Northern Ireland
Book a meeting
Cliff Farrell

As a Relationship Manager at the Skills and Education Group, I am responsible for looking after our customers in the following areas:

  • Yorkshire and the Humber
  • North East
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Nicola Johnson

As a Relationship Manager at the Skills and Education Group, I am responsible for looking after our customers in the following areas:

  • West Midlands

I look forward to connecting with you.

 

Book a meeting
Paul Chivers

As a Relationship Manager at the Skills and Education Group, I am responsible for looking after our customers in the following areas:

  • London
  • South East – Sussex, Hampshire, Kent, Isle of Wight, Surrey.

I look forward to connecting with you.

Book a meeting
Peter Summers

As a Relationship Manager, I look after customers in the following areas:

  • Scotland
  • North West
  • Other UK – Channel Islands, Isle of Man
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Shonyce Rudyj

As a Relationship Executive, I look after customers in the following areas:

  • Eastern Region
  • East Midlands
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Qualification Snapshot

  • Ofqual code:

    610/3734/5

  • Assessment:

    Pass/Fail Only

  • Total qualification time:

    10

  • Guided learning:

    10

  • Training provider fee:

    £ 22.40

  • Operation start date:

    1 March 2024

This qualification has been designed for learners who wish to develop skills and knowledge in Customer Service at level 1.

The primary purpose of the qualification is to prepare for further learning. However, employers can also rely on the knowledge provided as meeting nationally recognised standards for Customer Service at this level and as such the sub-purpose is to develop knowledge in this subject area.

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Key contacts

Customer Support

01158541620

customersupport@biiab.co.uk

Product Development

01158541620

qualsdevelopment@biiab.co.uk

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