Level 1 Certificate in Customer Service

I am Claire Williams, your Relationship Manager at BIIAB. My focus is on empowering individuals through skills development, whether it involves apprenticeship programmes, career advancement, or personal growth. I strongly believe in the value of lifelong learning and am here to offer guidance on qualifications to enrich your learners’ experiences.

I look forward to working with you to identify the most suitable programmes for you and your learners in the South West, South East—Buckinghamshire, Berkshire, Oxfordshire, Wales, and Northern Ireland.

Hello, I’m Cliff, your Relationship Manager at BIIAB. I am passionate about helping learners achieve their full potential and engaging with Training Providers, Employers and FE Colleges to achieve this goal.

My role involves building relationships and providing support, advice, and guidance on our wide range of services, including licensed and vocational qualifications, accredited training programmes (ATP), end-point assessments (EPA), CPC for Transport Managers, and MOT Testing, as well as Membership, Training, and CPD for staff development. Get in Touch to learn how we can help you in Yorkshire, Humber, North East, Scotland, the Channel Islands, and Isle of Man.

Hi, I am Nicola, your dedicated Relationship Manager at BIIAB, the leading awarding organisation for the hospitality industry.

It’s my goal to ensure you have everything you need to deliver our qualifications seamlessly. From licensing and compliance to customer service and management training, I am genuinely passionate about helping you create exceptional learning opportunities that uphold the highest standards. Let’s work together to help your learners achieve their ambitions while advancing skills, education and career opportunities. Feel free to contact me. I would love to hear how I can support you in the West Midlands and North West.

Paul here, your Relationship Manager at BIIAB.

I work closely with my centres and communicate regularly to assist with short—and long-term planning. My role is to ensure that you are fully versed in the breadth of products and support available so that you can deliver life-changing qualifications for your learners.

I look forward to connecting with you to support your students in London and the South East – Sussex, Hampshire, Kent, Isle of Wight, Surrey.

Hello, My name is Shonyce, and I am here to support Centres with our regulated qualifications and accredited courses.

I serve as a key point of contact to assist Centres with curriculum planning, provide guidance on all qualifications suites, and ensure you receive relevant sector updates and information about the services offered by BIIAB. Please don’t hesitate to reach out to discuss how I can support you in the East Midlands and Eastern Region..