As a Relationship Manager at the Skills and Education Group, I look after our customers in the following areas:
- Wales
- South West
- South East – Buckinghamshire, Berkshire and Oxfordshire
- Northern Ireland
Level 2 Diploma in Customer Service
Qualification Snapshot
These qualifications are eligible for funding through the Adult Education Budget.
These qualifications can form part of an apprenticeship framework.
These qualifications are eligible for funding through Community Learning.
These qualification are approved for funding by the European Social Fund.
These qualifications are available for delivery in Northern Ireland and may be eligible for funding.
These qualifications are eligible for funding through the Offenders' Learning and Skills Service (OLASS).
These qualifications are available for delivery in Wales and may be eligible for funding.
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Ofqual code:
601/3734/4
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Welsh code:
C0006455
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Assessment:
Pass/Fail Only
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Total qualification time:
450
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Guided learning:
254
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Training provider fee:
£ 126.00
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Operation start date:
1 September 2014
The BIIAB Level 2 Diploma in Customer Service has been designed to allow learners to obtain and then demonstrate the skills and knowledge to work at an operational level in the Customer Service, with some autonomy and some supervision.
This qualification meets the knowledge and competence-based requirements of the following apprenticeships:
- Level 2 Apprenticeship Framework in Customer Service in Northern Ireland
- Level 2 Foundation Apprenticeship in Customer Service in Wales.
Related downloads
Key contacts
Customer Support
0115 854 1620
customersupport@biiab.co.uk
Product Development
0115 854 1620
qualsdevelopment@biiab.co.uk