As a Relationship Manager at the Skills and Education Group, I look after our customers in the following areas:
- South West
- South of England
- Wales.
Level 2 Diploma in Customer Service
Snapshot
These qualifications are eligible for funding through the Adult Education Budget.
These qualifications can form part of an apprenticeship framework.
These qualifications are eligible for funding through Community Learning.
These qualification are approved for funding by the European Social Fund.
These qualifications are available for delivery in Northern Ireland and may be eligible for funding.
These qualifications are eligible for funding through the Offenders' Learning and Skills Service (OLASS).
These qualifications are available for delivery in Wales and may be eligible for funding.
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Ofqual code
601/3734/4
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Welsh code
C0006455
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Assessment
Pass/Fail Only
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Total qualification time
450
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Guided learning
254
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Fee
£ 133.00
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Unit fee
15.00
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Operation start date
9 January 2014
The BIIAB Level 2 Diploma in Customer Service has been designed to allow learners to obtain and then demonstrate the skills and knowledge to work at an operational level in the Customer Service, with some autonomy and some supervision.
It is also a key component part of the Skills CFA Intermediate Level Apprenticeship Framework in Customer Service.
Related downloads
Key contacts
Customer Support
0115 854 1620
customersupport@biiab.co.uk
Product Development
0115 854 1620
development@biiab.co.uk