As a Relationship Manager at the Skills and Education Group, I look after our customers in the following areas:
- Wales
- South West
- South East – Buckinghamshire, Berkshire and Oxfordshire
- Northern Ireland
Level 3 Diploma in Customer Service
Qualification Snapshot
These qualifications can form part of an apprenticeship framework.
These qualifications are available for delivery in Northern Ireland and may be eligible for funding.
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Ofqual code:
601/3735/6
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Assessment:
Pass/Fail Only
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Total qualification time:
550
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Guided learning:
289
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Training provider fee:
£ 150.00
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Operation start date:
1 September 2014
The BIIAB Level 3 Diploma in Customer Service has been designed to allow learners to obtain and then demonstrate the skills and knowledge to work at a high, and potentially supervisory, level in a customer service-related role.
This qualification meets the knowledge and competence-based requirements of the following apprenticeships:
- Level 3 Apprenticeship Framework in Customer Service in Northern Ireland
- Level 3 Apprenticeship in Customer Service in Wales.
Related downloads
Key contacts
Customer Support
0115 854 1620
customersupport@biiab.co.uk
Product Development
0115 854 1620
qualsdevelopment@biiab.co.uk