Fail, Pass or Distinction
Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.
Individuals will need to achieve the following prior to undertaking their end-point assessment:
- English/Maths Level 2
- Prepared a synopsis of their proposed business research project
The apprentice will be assessed against the Retail Team Leader Assessment Plan requirements. The three methods of assessment are:
- On Demand Test
- Retail Business Project
- Professional Discussion
The assessment plan can be found here.
Get in touch to find out how to register
For further information on registering your apprentices on this end-point assessment, contact our team by email or by calling 0115 854 1620 (Option 5).