Level 2 Certificate in Principles of Customer Service

North West

Alex is one of our Relationship Managers, and he covers the North West Region. His role is to provide a high level of customer service to our centres and also support their growth and development. Alex focuses on maintaining regular contact with stakeholders in his region to provide updates on our new developments and offer suggestions on how our customers can make the best use of them.

Alex is passionate about creating long-term relationships that benefit and support our customers in the best possible way. He is keen to find solutions that meet the customer’s needs while also aligning with their strategy and goals.

Hello, I’m Cliff, your Relationship Manager at BIIAB. I am passionate about helping learners achieve their full potential and engaging with Training Providers, Employers and FE Colleges to achieve this goal.

My role involves building relationships and providing support, advice, and guidance on our wide range of services, including licensed and vocational qualifications, accredited training programmes (ATP), end-point assessments (EPA), CPC for Transport Managers, and MOT Testing, as well as Membership, Training, and CPD for staff development. Get in Touch to learn how we can help you in Yorkshire, Humber, North East, Scotland, the Channel Islands, and Isle of Man.

Hi, I am Nicola, your dedicated Relationship Manager at BIIAB, the leading awarding organisation for the hospitality industry.

It’s my goal to ensure you have everything you need to deliver our qualifications seamlessly. From licensing and compliance to customer service and management training, I am genuinely passionate about helping you create exceptional learning opportunities that uphold the highest standards. Let’s work together to help your learners achieve their ambitions while advancing skills, education and career opportunities. Feel free to contact me. I would love to hear how I can support you in the West Midlands and North West.

Paul here, your Relationship Manager at BIIAB.

I work closely with my centres and communicate regularly to assist with short—and long-term planning. My role is to ensure that you are fully versed in the breadth of products and support available so that you can deliver life-changing qualifications for your learners.

I look forward to connecting with you to support your students in London and the South East – Sussex, Hampshire, Kent, Isle of Wight, Surrey.