As a Relationship Manager at the Skills and Education Group, I look after our customers in the following areas:
- Wales
- South West
- South East – Buckinghamshire, Berkshire and Oxfordshire
- Northern Ireland
Level 2 Certificate in Principles of Customer Service
Qualification Snapshot
These qualifications are eligible for funding through the Adult Education Budget.
These qualifications can form part of an apprenticeship framework.
These qualifications are eligible for funding through Community Learning.
These qualification are approved for funding by the European Social Fund.
These qualifications are available for delivery in Northern Ireland and may be eligible for funding.
These qualifications are eligible for funding through the Offenders' Learning and Skills Service (OLASS).
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Ofqual code:
601/7253/8
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Assessment:
Pass/Fail Only
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Total qualification time:
150
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Guided learning:
135
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Training provider fee:
£ 56.00
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Operation start date:
1 October 2015
This qualification has been designed for learners who wish to develop knowledge and understanding about Customer Service at level 2.
The primary purpose of the qualification is to prepare for further learning. However, employers can also rely on the knowledge provided as meeting nationally recognised standards for Customer Service at this level and as such the sub-purpose is to develop knowledge and/or skills in this subject area.
Due to constant Regulatory, policy and funding changes users are advised to check this qualification is funded for use with individual learners before making registrations. If you are unsure about the qualifications status please contact BIIAB head office.
Related downloads
Key contacts
Customer Support
0115 854 1620
customersupport@biiab.co.uk
Product Development
0115 854 1620
qualsdevelopment@biiab.co.uk