Fail, Pass or Distinction
The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail. Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.
Apprentices will need to achieve the relevant English and mathematics prior to undertaking their End-Point Assessment. From August 2022 people who start a Level 2 apprenticeship without Level 1 English and Maths will no longer need to automatically attempt Level 2 English and Maths tests to complete their apprenticeship.
The apprentice will be assessed against the Retailer Assessment Plan requirements. The three methods of assessment are:
- On Demand Test
- Practical observation
- Professional Discussion
The assessment plan can be found here.
Get in touch to find out how to register
For further information on registering your apprentices on this end-point assessment, contact our team by email or by calling 0115 854 1620 (Option 5).